Location: Vancouver
Job Type: Contract
Salary: CA$27/hour
Our client is a leading apparel company is seeking an Operations Coordinator to join our Strategic Sales team. The ideal candidate will be a highly organized, detail-oriented individual with a strong passion for innovation and collaboration. In this role, you’ll be instrumental in supporting the Strategic Sales department by managing day-to-day operations, resolving order issues, and fostering strong relationships with key stakeholders. You’ll work closely with a dynamic team to drive brand awareness and build win-win relationships with athletic influencers, studios, and teams. This role requires a proactive problem-solver who is ready to challenge the status quo and contribute to a healthier, thriving future.
Advantages
Joining a leading apparel company’s Strategic Sales team offers a unique opportunity to work with a global leader in performance apparel. You’ll be part of a company that prioritizes people, innovation, and community connection. This role is perfect for someone who wants to contribute to a growth-focused, equitable, and inclusive environment. You’ll gain valuable experience in a fast-paced retail environment and have the chance to work on special projects that directly impact business efficiency. The company culture is built on values like personal responsibility, entrepreneurship, and kindness, ensuring a supportive and engaging workplace.
Responsibilities
As an Operations Coordinator, you’ll be responsible for a wide range of tasks that ensure the smooth functioning of the Strategic Sales department. Your primary duties will include:
• Order Management: Process and resolve order issues, including returns, refunds, credits, and short shipments.
• Inquiry Management: Manage the general inquiries inbox, providing prompt and effective communication to ensure a seamless partner experience.
• Liaison Support: Act as a key point of contact and liaison for Account Managers and various cross-functional teams, including Distribution Centers, Financial Share Services, and Corporate Tax.
• Operational Support: Provide administrative and operational support to the Strategic Sales team, including select order processing and inventory management assistance.
• Process Improvement: Identify and address operational constraints, collaborating with the team to create new efficiencies and innovate how we work.
• Project Work: Own and complete special projects, duties, and assignments as needed to support team objectives.
Qualifications
To succeed in this role, you should have a solid foundation in customer service and a collaborative spirit. Key qualifications include:
• Experience: 1-3 years of experience in a retail store or customer service center is preferred. A relevant post-secondary degree or equivalent experience is also beneficial.
• Skills: Strong time management and organizational skills are a must, along with the ability to prioritize tasks and manage multiple projects under tight deadlines.
• Technical Proficiency: Strong knowledge of Microsoft Office (Outlook, Excel, Word) and familiarity with PowerPoint, Smartsheet, and SharePoint are required.
• Soft Skills: You must possess excellent written and verbal communication skills, a love for collaboration, and the ability to work effectively on cross-functional teams. An entrepreneurial spirit and a proactive approach to problem-solving are also essential.
Summary
This is an exciting opportunity for an Operations Coordinator to play a vital role in a leading apparel company’s Strategic Sales department. You’ll be a key player in building brand awareness and fostering strong relationships with key athletic influencers. If you are a proactive, organized, and collaborative individual with a knack for problem-solving, and you want to be part of a company that values innovation and community, we encourage you to apply. This role is a chance to grow both personally and professionally while helping to create a healthier, thriving future.