- Location: Milton, Ontario
- Salary: $25.00 – $33.00 per hour
- Job Type: Permanent
Advantages
– Competitive salary $25 – $33/hour based on experience
– Annual salary review
– 18 vacation/sick days per year. 50% will roll over to the next year if unused
– RRSP with 6% match
– Full benefits (health, dental, etc.), short term and long term disability
– Work for a growing organization
Responsibilities
– Communicates with customers via phone and email. Processes orders and requests for returns. – Provides quotes as needed.
– Effectively handles customer interactions. Identifies/resolves customer complaints/problems. Analyzes/rectifies customer concerns using established procedures.
– Works with various vendors in obtaining parts, checking status of orders, obtaining pricing, special quotes and availability of parts.
– Assist in inventory control. Solve discrepancies between customer service and warehouse.
– Operate in conformance with the requirements of the Alliant Power quality management system.
– Assist other employees both in and out of the department.
– Perform other related duties and assignments as required.
– Provide feedback on system needs/changes.
– Additional duties as required
Qualifications
– High School diploma
– 1-3 years of customer service experience (automotive or parts is preferred)
– Strong organizational and communication skills
– Critical thinking and attention to detail, with a proactive approach to problem solving
– Experience using MS Dynamics and Nav is an asset
– Ability to prioritize and multitasks