- Location: Hamilton, Ontario
- Salary: $45,000 – $60,000 per year
- Job Type: Permanent
Advantages
– Comprehensive benefits package
– 2 weeks vacation to start
– Fun and collaborative team culture with BBQs, game events, and holiday parties
– Opportunities for professional growth and advancement
– On-site parking, free
Responsibilities
– Serve as the primary point of contact for customer inquiries, quotations, and order taking.
– Prepare detailed quotes for custom filter products, including calculations and conversions based on customer specifications (Bills of Material).
– Provide product recommendations and technical support to ensure optimal solutions.
– Enter and manage orders accurately in the ERP system (e.g., Sage 300).
– Coordinate with design, production, and logistics teams to meet customer requirements and delivery schedules.
– Maintain and manage accurate customer records, files, and sales activity tracking (CRM/data entry).
– Maintain strong relationships with existing customers and perform warm calling (5-10% of time) to identify new sales opportunities.
– Work collaboratively with the small sales team to achieve targets.
Qualifications
– A minimum of 2 years of experience in customer service, inside sales, account coordination, or an order desk role (manufacturing or industrial environment preferred).
– Strong technical aptitude, with the ability to interpret specifications, data, or drawings; knowledge of filtration systems is a strong asset.
– Solid proficiency in MS Office (Word, Outlook, and Excel) and experience with an ERP (like Sage 300) or CRM system.
– Excellent written and verbal communication skills in English.
– Strong organizational skills and an outstanding attention to detail, particularly for order entry, data entry, and quoting.
– Proven ability to perform calculations, conversions, and manage time-sensitive deadlines in a fast-paced environment.
– A professional, corporate-oriented mindset with the ability to work independently while also being a collaborative team player.
– Experience with B2B sales techniques, including cold/warm calling and negotiation.
Summary
If you are a driven individual with a keen eye for detail, strong technical aptitude, and a proactive approach to customer service, this is an outstanding opportunity to grow your career within a respected manufacturer right here in Hamilton. You will benefit from a supportive environment, a fun corporate culture, and the chance to contribute significantly to a small, dynamic team.