- Location: Montréal, Québec
- Salary: $23.00 – $26.00 per hour
- Job Type: Permanent
Advantages
Bonuses and Performance: High earning potential through accumulable monthly bonuses (based on performance, attendance, and QA).
Skill-Based Pay: Possibility to reach $26.00/hour in the first year through cross-training bonuses (potential for +$1.00/hour).
Advancement: Good potential for advancement and growth for high-performing agents.
Impact: Work in a small team (11-13 people) where your individual impact is significant.
Responsibilities
Managing long-term complex cases and escalations (Level 2).
Performing Rate Reviews based on analysis of merchant account statements (B2B).
Ensuring de-escalation of difficult situations and maintaining customer loyalty.
Interacting with other departments (underwriting, special operations).
Managing a mixed Inbound/Outbound workload.
Qualifications
Fluent Bilingualism (MANDATORY): Fluent English and French (spoken and written).
Experience: Experience in Account Management or Client Relationship Management.
Analytical Profile: Detail-oriented and focused on complex problem-solving (statement analysis).
Personality: Charisma, ability to think quickly (quick on their feet), and excellent stress management/de-escalation. Experience in a smaller team environment is valued (understanding the importance of attendance).