Location: Windsor, Ontario
Salary: $20.00 – $23.00 per hour
Job Type: Contract
Advantages
Don’t miss out on these advantages if you join as a Service Coordinator:
-Full-time hours, 8am – 4:30pm, Monday-Friday.
-Pay rate: $20.00- $23.00/hour depending on experience.
-A supportive work environment, working fully onsite.
-Easily accessible location on a reliable bus route.
-Being part of a great team with a wonderful work culture!
Responsibilities
The Service Coordinator duties will include:
-Serve as the first point of contact to customers and respond to inquiries regarding radio equipment ( accessories, installation, and repairs).
-Book service calls, prepare work orders and schedule appointments for installations with the Service Team.
-Receive incoming repairs, process outgoing repairs, and work orders for pick-up; coordinate with customers for pickup when service work is completed.
-Ensure a level of efficient courteous customer service is always maintained and that service counter line-ups and telephone inquiries are responded to timely.
-Proactively contact customers to notify them of eligibility for routine check-ups, maintenance, cleaning, services, etc.
-Manage and answer inbound and outbound calls, directing to the respective department as necessary.
-Assist customers by troubleshooting radio problems in collaboration with Service Technicians.
-Administer and maintain all internal billing for the Service Department.
-Keep current of all electronic technology and company offered products and services.
-Participate in the inventory count as required.
Qualifications
-At least 2-3 year of customer service experience; sales experience is beneficial.
-Comfortable with technology and up-to-date on product knowledge.
-Technical Service industry experience is an asset, but not required.
-Strong organizational and multitasking skills, with a keen attention to detail.
-Proven problem-solving abilities and adaptability to changing situations.
-Proficient in Microsoft Office 365 (Outlook, Teams, Excel, Word) and using a ERP/CRM system.
-Positive, enthusiastic attitude with a strong commitment to learning and innovation.
-Empowers others and demonstrates accountability in commitments.
-Excellent verbal and written communication skills.
-Must be able to lift up to 10lbs