- Location: Oakville, Ontario
- Salary: $23.00 – $25.00 per hour
- Job Type: Contract
Responsibilities
– Scheduling and coordinating onsite and in-house services
– Arrange service equipment and parts for service visits
– Providing quotes for annual service
– Following up with new customers to introduce local services
– Coordinate and interface with other internal departments on service issues
– Review submitted service reports for completeness, verifying with database all parts and returned materials entered into the system under the designated purchase order.
– Determine the amount the customer should be invoiced by referring to the service report, original quote, and purchase order
– Keying entries into the system
– Data entry
– Customer correspondence; service order pick up and processing
– Adhere to organizational policies related to safety, environmental protection, housekeeping etc.
– Perform other duties and responsibilities as required
Qualifications
– Experience in a manufacturing setting
– Knowledge of CRM’s
– Interpersonal communication skills is key
– Computer savvy
– Operational skill level in Excel
– Strong attention to detail
– Organizational skills
– Professional and diligent mentality
– Previous experience in customer service and administration