- Location: Winnipeg, Manitoba
- Salary: $44,000 per year
- Job Type: Permanent
Advantages
-Full time hours
-Hybrid
-Paid 20 days training program, followed by 2-3 weeks of mentorship
-Three paid Personal days and paid vacation
-Excellent benefits
-Pension plan
-Option to participate in the Share Ownership Program
-Bonus plan based on your individual performance
-Education reimbursement program $2,000 (annually)
-Career advancement options
-Being a part of a great team!
Responsibilities
Responsibilities for the Customer Relations Specialist includes (but are not limited to):
-Effectively troubleshoot/resolve telephone/email inquiries using various systems and tools in a timely fashion
-Provide accurate responses to existing and new members while maintaining the highest level of customer service
-Actively participate in an ongoing learning environment where you’ll receive developmental opportunities
Qualifications
-Excellent English communication skills
– Must be able to pass a criminal background check and the government’s enhanced screening process
-Must have Microsoft Office skills and an ability to learn multiple computer systems both Windows based and other
-Must be able to demonstrate the ability to solve problems through investigation and make timely decisions Minimum High school education required
-Strong computer/multitasking skills
-Previous Customer Service or Call Centre experience is required
-Ability to work under pressure and be adaptable