- Location: Waterloo, Ontario
- Salary: $23.00 – $27.00 per hour
- Job Type: Contract
Advantages
Hybrid role
6 months contract
Possibility of extension
Potential contract to hire
Full time hours
competitive pay rate
Responsibilities- Our supportive leaders are looking for talented customer service individuals that will:
- Help Clients and advisors with questions about our products, services, policies and claims through inbound calls.
- Analyze and find solutions to client problems in a friendly and proactive way.
- Provide Clients and advisors with additional information on Sun Life’s products & services in support of their financial and health goals.
- Ensure our Clients and advisors have the right information taking the right amount of their time.
Qualifications
- You are customer service oriented, tech-savvy, like to solve problems and thrive in a fast-paced environment.
- You possess strong written and verbal skills, with ability to identify the reason for the call and relay accurate information in a clear and understandable format
Assets:
- Previous customer service or call centre experience
- Previous experience with current Sun Life systems/programs
- Overtime may be required based on service demands
Must be able to obtain Reliability Status through the Government of Canada (includes a background check with fingerprinting by the RCMP).