- Location: Saint-Léonard, Québec
- Salary: $55,000 – $70,000 per year
- Job Type: Permanent
Advantages
Compensation: Competitive salary between $55,000 and $70,000.
Bonus: Access to a bonus based on the company’s overall performance.
Career Growth: Clear possibility of advancement towards Sales roles in the medium term.
Flexibility: 37.5-hour work week with some flexibility on arrival times (between 6 a.m. and 9 a.m.).
Environment: Positive work atmosphere with a strong retention culture and a non-micromanagement style.
Accessibility: Accessible by public transport and parking available on site (including Communauto parking).
Responsibilities
Order and Information Management: Enter, manage, and follow up on orders and technical information requests via phone and email.
Proactive Communication: Liaise between clients (buyers), internal sales representatives, and the Production Planning department.
Resolution and Follow-up: Communicate statuses, production delays, or unforeseen situations to clients (often a more difficult aspect, requiring composure).
Complaints: Manage initial client complaints and ensure coordination of responses.
Systems: Use internal systems (QD) and the SalesForce CRM for documentation and follow-up.
Qualifications
Experience: Significant experience in B2B Customer Service (Business to Business) to understand the dedicated relationship dynamic (not based on a script).
Languages: Fluent proficiency in both English and French (spoken and written)
Aptitudes: Ability to handle pressure from buyers in the food industry, who can be direct and demanding, without taking criticisms personally.
Asset: Experience with the SalesForce CRM is a strong asset.
Asset: Experience in the packaging sector is a plus.