- Location: Ottawa, Ontario
- Salary: $50,500 per year
- Job Type: Permanent
Advantages
Don’t miss out! These would be your advantages:
-Full time hours
-Paid 20 days training program, followed by 2-3 weeks of mentorship
-Three paid Personal days, paid vacation, and a wellness account
-Excellent benefits
-Pension plan
-Option to participate in the Share Ownership Program
-Bonus plan based on your individual performance
-Education reimbursement program $2,000 (annually)
-Career advancement options
-Being a part of a great team!
Responsibilities
Responsibilities for the Bilingual Customer Relations Specialist includes (but are not limited to):
-Effectively troubleshoot/resolve telephone/email inquiries using various systems and tools in a timely fashion
-Provide accurate responses to existing and new members while maintaining the highest level of customer service
-Actively participate in an ongoing learning environment where you’ll receive developmental opportunities
Qualifications
-Excellent English and French communication skills
– Must have Microsoft Office skills and an ability to learn multiple computer systems both Windows based and other
– Must be able to demonstrate the ability to solve problems through investigation and make timely decisions
– Minimum High school education required
– Strong computer/multitasking skills
– Previous Customer Service or Call Centre experience is required
– Ability to work under pressure and be adaptable