- Location: Laval, Québec
- Salary: $90,000 – $100,000 per year
- Job Type: Permanent
Advantages
Benefits and compensation:
Insurance: 50% health and drug coverage after 3 months; dental insurance after 1 year
Vacation: 3 weeks standard, 4 weeks negotiable depending on experience.
Work Environment: On-site position in Laval (40 hours/week, daytime schedule) – from 7am to 4:30 pm.
Opportunity: Highly autonomous role where initiative and proposals are encouraged by a manager who does not micromanage.
Responsibilities
Key responsibilities:
The After-Sales Operations Manager – Parts and Service will be responsible for:
Providing proactive customer service, which is particularly crucial during the winter season (must be in the field, contacting customers, not just reacting to issues).
Managing the supply chain and inventory of spare parts, including purchasing, distribution, tracking, and pricing.
Supervising a small unionized team of mechanics and parts clerks, and providing the strategic support and leadership necessary for this team.
Analyze, create, and implement new Key Performance Indicators (KPIs) to evaluate the team and improve the efficiency of operational processes.
Manage deadlines and inventory to respond to customers regarding parts availability and tracking.
Qualifications
Key qualifications for this role:
Experience: Minimum of 7 to 10 years in a leadership role, ideally in after-sales service or the heavy equipment or automotive sector.
Parts expertise: Experience in spare parts management – NON-NEGOTIABLE CRITERION.
Bilingualism: Fluent bilingual (English/French) at a professional level – NON-NEGOTIABLE REQUIREMENT.
Qualities: Analytical, quick, independent, with a collaborative approach and able to interact easily with technicians on the floor without looking down on them.