- Location: Markham, Ontario
- Salary: $24.00 per hour
- Job Type: Contract
Advantages
Pharmacy Assistant (Fast-Paced Kroll Data Entry and Patient Service) – 3-month contract (extension potential) – Markham, ON
Compensation is between $23 and $24 per hour, based on your expertise with Kroll, billing processes, claims adjudication, and (preferably) specialty drug experience.
This is a full-time contract lasting up to three months, contingent on job performance, with the possibility of being extended.
You will work in a modern, well-designed, and clean pharmacy featuring ergonomic setups and advanced technology.
The position follows a Monday to Friday schedule, involving rotating 8-hour shifts falling between 7:00 AM and 7:00 PM – no weekend work is required, promoting improved work-life integration.
Although there is no guarantee, the possibility exists for this position to become a permanent role with the pharmacy in the future.
Convenient, complimentary parking is provided on-site.
You will have the chance to develop your skills alongside dedicated pharmacy experts who are committed to high-quality patient care.
Responsibilities
Pharmacy Assistant (Fast-Paced Kroll Data Entry and Patient Service) – 3-month contract (extension potential) – Markham, ON
Handle diverse responsibilities related to patient care and billing, concentrating on addressing unfilled prescriptions using the Kroll system.
Oversee dispensing activities and manage patient medication administration records within Kroll.
Perform detailed reviews of patient histories to confirm all necessary information is in their file, coordinating with Patient Support Programs or other relevant groups to verify details.
Display strong English communication skills, especially in phone and written interactions with patients. Calls demand professionalism, empathy, and clear dialogue, as many situations require using problem-solving abilities to help patients manage various conditions.
Contact patients regarding outstanding account balances, clearly and effectively communicating the reason for the collections call.
Carry out data entry functions, which includes using Kroll and processing manual submissions for retroactive billing (back billing) claims.
Stay current with workflow tasks, guaranteeing timely follow-up with patients and settling any pending billing problems.
Qualifications
Pharmacy Assistant (Fast-Paced Kroll Data Entry and Patient Service) – 3-month contract (extension potential) – Markham, ON
A minimum of two years of prior full-time experience as a pharmacy assistant, from any practice environment, is necessary to ensure you are well-prepared for the role.
You must have experience handling Ontario Drug Benefit (ODB) billing and claims adjudication.
Expertise in supporting billing and adjudication processes for private insurance is also required.
Proficiency with Kroll software in a moderately busy to high-volume pharmacy is preferred; however, candidates with strong billing and adjudication skills using other pharmacy-specific software are encouraged to apply.
Excellent communication abilities are essential for this position.
This position requires working entirely on-site (it is not a remote or hybrid role).
A positive, team-oriented attitude, personal drive, and a genuine interest in a specialty pharmacy environment are also essential requirements.