Location: Toronto
Job Type: Full Time
Salary: $22/hour
We’re looking for a Customer Support Associate – Travel to join a vibrant and growing team that specializes in high-quality leisure travel support. In this full-time, remote role, you’ll be a key player in supporting clients throughout their travel journey — with professionalism, care, and confidence.
Candidate we’re looking for:
Bilingual (English and French) – must be fluent in both written and spoken communication
Travel industry background – prior experience in leisure or corporate travel is required
OPC or TICO certification – must hold valid certification to comply with travel industry regulations
Proficiency in Amadeus or Sabre – hands-on experience with at least one major GDS is essential
Location: 100% remote (anywhere in Canada)
Employment Type: Full-time contract, with the possibility of permanency after probation
Training:
2 weeks paid training (must be completed and passed before handling live calls)
Followed by a 1-week nesting period for supported ramp-up
Advantages
Why You’ll Love This Role
Remote Flexibility – Work from the comfort of your home, no commute needed
Travel-Centric Focus – Help clients plan flights, getaways, excursions, and more
Performance Culture – Be recognized and rewarded for the quality of your work
Supportive Team – Work alongside experienced professionals who have your back
Continuous Learning – Stay sharp with evolving destination and product knowledge
Purposeful Work – Join a team that values collaboration, creativity, and integrity
Responsibilities
What You’ll Do
Handle client travel requests via phone, email, and chat
Provide expert advice on travel plans, documents, and safety requirements
Book and modify travel: flights, accommodations, car rentals, insurance, excursions
Troubleshoot issues and ensure clients feel supported from start to finish
Apply loyalty programs (cash and points)
Protect sensitive information and uphold privacy policies
Meet key performance metrics (quality, adherence, attendance)
Engage in ongoing training and team collaboration
Qualifications
What You Bring
3+ years’ experience in the travel industry (retail or leisure focus)
1+ year of customer service in a high-touch environment
Proficiency in Amadeus (GDS) is required
Certifications: TICO (mandatory) & OPC ( if based in Quebec)
Bilingual: Fluent in English and French, both written and spoken
Strong communication and multitasking skills
Proficiency with Microsoft Office tools (Word, Excel, Outlook)
A calm, patient, client-first approach
Ability to work independently and manage priorities
Technical Requirements: A stable wired internet connection (WiFi not recommended)