- Location: Montréal, Québec
- Salary: $19.50 per hour
- Job Type: Contract
Advantages - A salary of $19.50 per hour.
- The flexibility of working from home full-time.
- A collaborative work environment where you’ll be encouraged to excel.
- Opportunities for professional development and career growth.
- The chance to be part of a team that values integrity and quality.
- Weekly pay.
- A supportive environment with a strong culture of mutual support.
- A rewarding experience in a dynamic setting.
- Responsibilities
- Call Management: Handle a high volume of both inbound and outbound customer calls.
- Customer Support: Assess customer needs, provide clear solutions, and manage any issues or complaints.
- Documentation: Maintain accurate records of all customer interactions and update files.
- Performance: Meet individual and team performance goals.
- Problem-Solving: Offer creative solutions and ensure meticulous follow-up to guarantee customer satisfaction.
- Data Entry: Perform detailed and accurate data entry offline
- Qualifications
- You’re a great fit for this role if you…
- Have experience in customer service.
- Have excellent communication skills, both written and verbal.
- Are perfectly bilingual in French and English.
- Can multitask and work independently.
- Have a positive attitude and a strong work ethic.
- Are comfortable with computer tools (Windows, Microsoft Office) and are a quick learner.